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Patricia’s research began with in-depth studies of children and television in 1980. By 1986, she was Head of Research and Development for ABC Television in Australia and had published research monographs, Girls and Television and The Lively Audience (under the name Patricia Palmer).
With few career paths for audience researchers, Patricia created opportunities within cultural institutions, universities and business.
She established User Insite Pty Ltd in Canberra,1997 and did consultancies for major cultural institutions and government departments (see Projects link). Working with Courage Partners, Patricia designed and lead the performance audit of new government online services for the Australian National Audit Office. This was tabled in the Australian Parliament, February 2004.
Appointed Professor of eBusiness at the University of Newcastle 2003, Patricia conducted research funded by Optus on ways people with disabilities use text-based mobile devices. See academia.edu, [Patricia Gillard] for further academic studies.
More recently, as Coppice Research, Patricia has applied Insite Mapping for the Hunter Wetlands Centre Australia, The Greens, Newcastle City Council, the University of Newcastle Library and four small businesses; two of them startups.
As a consultant or as an academic, Patricia has combined research with active involvement in policy development or community projects, especially in media, arts and telecommunications. She was a Public Member of the Australian Broadcasting Tribunal’s Children’s Program Committee, Director on the board of Museum Victoria, a board member of Channel 31 in Melbourne and of Gorman House Arts Centre in Canberra. During 1994 and 1995 she was a member of the Broadband Services Expert Group that advised Prime Minister Keating on the future of broadband services in Australia. Patricia was a board member of The Wilderness Society, Newcastle and is currently on the board of Christ Church Cathedral, Newcastle.
As a Fulbright Fellow in 2001, Patricia worked in the Web Program of the Smithsonian’s National Museum of American History, Washington DC to conduct formative research for the development of historywired.si.edu.
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